I take broad, conceptual ideas and turn them into usable and valuable applications for the users/customers/consumers.
Also, I design the complete flow and experiences that serves the user and business goals.
Having experience in designing B2B, B2C SaaS applications for FinTech, eCommerce, Publishing, Automobile, Logistics, and more.
Recently, as a CX Designer, I was responsible for creating satisfying eCommerce experiences for consumers and to maximise conversions. High level understanding of the touch points across the customer journey.
By doing exploratory research; user research. Participating in the kick-off workshops to gather stakeholder/business inputs.
By creating the personas, customer journey, and setting the strategy and a clear goal.
Involving more with the team, businesses to derive a plan to form the product strategy. By deriving the list of features to start the design phase.
To come up with many possible design ideas for all features. Building wireframes and clickable prototypes for the app. To test it with real users.
